Introduction

Welcome to trovy ("we," "our," or "us"). At trovy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, products, or services. By accessing or using our services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect various types of information, including:

Personal Information: Such as your name, email address, and other identifying information you provide when registering or contacting us.
Usage Data: Information about how you interact with our website, products, and services, including IP addresses, device and browser information, and access times.
Cookies: We use cookies to collect information about your preferences, settings, and browsing patterns. You can manage cookie preferences in your browser settings.
Third-party Information: Information we may receive from third-party sources or services, which may include social media platforms.

How We Use Your Information

We use your information for various purposes, including:

Providing and improving our products and services.
Responding to your inquiries and support requests.
Sending you promotional materials and updates via email or SMS (if you opt-in). These messages may be sent by trovy on behalf of our partner retailers within our loyalty ecosystem.
Complying with legal obligations and protecting our rights.

From time to time, we may partner with other retailers or service providers within our loyalty ecosystem. We will only share or use your personal information for the purposes to which you have consented. Any new data-sharing arrangements will be explained in our updated privacy policy or via direct notification so that you can make an informed choice about your data.

Data Sharing & Third Parties

We do not currently sell or rent your personal data to third-party marketers. However, we may share your information with trusted partners within our loyalty and advertising ecosystem to provide relevant offers.

If our data-sharing practices change in the future, we will update this Privacy Policy and provide you with an opportunity to manage your preferences. You can opt out of certain promotional data-sharing activities by contacting us at hello@trovy.ca.

SMS Communications & Consent

By opting in to receive communications from our partner retailers, you consent to receiving promotional messages, account updates, and other notifications via SMS and/or email, depending on the contact information you have provided. These messages are sent by trovy on behalf of our partner retailers.

You can opt-out at any time by replying STOP to any SMS message you receive. Once opted out, you will no longer receive SMS communications from trovy or any of our partner retailers.

Standard messaging rates may apply, depending on your carrier.

We will not sell or share your phone number with any unauthorized third parties. However, we may share your information, including your phone number, with trusted marketing and advertising partners who comply with applicable privacy laws to provide relevant offers. You may opt out of this at any time.

Data Security

We take the security of your personal information seriously and employ appropriate technical and organizational measures to safeguard it. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

Third-party Links

Our website may contain links to third-party sites or services not operated by us. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies.

Your Choices

You can update or delete your personal information by contacting us. You can also opt-out of receiving promotional communications from us. Contact us at: hello@trovy.ca.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website.

If you have any questions about this Privacy Policy or our data practices, please contact us at: hello@trovy.ca

Privacy Policy